Refund & Exchange Policy

We want you to love every piece from MECLUXE. Please review our return and exchange policy carefully:

• Items may be exchanged within 24–48 hours of purchase, provided they are unworn, unwashed, have all original tags attached, and are in their original condition.

• No refunds will be issued except in cases where an item is proven to be defective or inauthentic.

• Sale items, intimates, accessories, and personalised or pre-ordered items are strictly non-returnable and non-exchangeable.

• Hygiene-sensitive items — including but not limited to underwear, bodysuits, swimwear, earrings, and other intimate accessories — cannot be returned or exchanged after purchase under any circumstances, for the health and safety of all our customers.

• Please always check our size chart carefully before placing an order. MECLUXE will not be held responsible for incorrect sizing where a size chart was available and not consulted. We recommend reaching out via Email: hello@mecluxe.com OR WhatsApp at +234 916 375 5498 for sizing guidance before purchasing.

• To initiate an exchange, please contact us via Email: hello@mecluxe.com OR WhatsApp at +234 916 375 5498 with your proof of purchase and photos of the item.

• MECLUXE reserves the right to decline an exchange if the item shows signs of use, damage, or does not meet the conditions above.

Need assistance with a return or exchange?

Email: hello@mecluxe.com

WhatsApp: +234 916 375 5498

Store Address:

Shop 15, Novare Central Mall, Plot 502 Dalaba Street, Off Michael Okpara Way, Wuse zone 5, Abuja, Nigeria.